Terms of Service

Name: Margyn
Availability: InStock
Rating: 4.9 (47 reviews)
Author: Margyn

Hatálybalépés: November 1, 2025

Verzió: 1.0

TERMS OF SERVICE

Margyn Platform

Effective Date: November 1, 2025
Last Updated: March 18, 2026
Version: 1.0

1. PROVIDER INFORMATION

Company Name: Interactic Media Korlátolt Felelősségű Társaság
Abbreviated Name: Interactic Media Kft.
Registered Address: 1143 Budapest, Eleonóra u. 8. 4/3, Hungary
Company Registration Number: 01-09-388500
Tax Number: 10580242-2-42
EU VAT Number: HU10580242
Email: support@margyn.io
Website: https://margyn.io
Customer Support: support@margyn.io

Represented by: Máté Schubert, Managing Director

(hereinafter referred to as: "Service Provider")

2. DEFINITIONS AND TERMS

2.1. Platform: The Margyn web application that provides e-commerce and business analytics services.

2.2. User / Customer: Natural person, legal entity, or sole proprietor who enters into a contract with the Service Provider and uses the Platform.

2.3. User Account: Unique access to Platform features created during registration.

2.4. Subscription: Periodic service entitlement according to the selected pricing plan (monthly or annual).

2.5. User Data: Business and analytical data uploaded to the Platform by the Customer.

2.6. Integration: Connection of third-party services (e.g., Shopify, UNAS) to the Platform through APIs.

2.7. Organization: Business entity created by the Customer within the Platform.

2.8. Organization Owner: The User who created the Organization and has full authority.

2.9. Team Member: Additional Users invited to the Organization.

2.10. Role: Permission level of Team Members (Admin, Analyst, Viewer).

2.11. ToS: These Terms of Service.

3. SCOPE AND ACCEPTANCE OF ToS

3.1. Scope

These ToS apply to the use of the Margyn Platform operated by Interactic Media Kft. By using the Platform, the Customer expressly accepts these terms.

3.2. Contract Formation

The contract between the User and the Service Provider is concluded electronically during registration by clicking the "Complete Registration" button.

Registration process:

Entering email address and sending confirmation link
Email verification
Completing organization details
Accepting ToS, Privacy Policy, and DPA
Sending confirmation email

Subscription and Payment:

The Service begins with a 14-day free trial period. After the trial period expires, a subscription is required for continued use. The User may cancel during the trial period without payment.

When purchasing a subscription, the Customer expressly requests immediate performance of the Service and acknowledges that the consumer's 14-day right of withdrawal ceases pursuant to Section 29(1)(m) of Government Decree 45/2014 (II.26). The Customer expressly accepts this by checking the checkbox or pressing the "Subscribe" button.

3.3. Right to Modify

The Service Provider reserves the right to supplement or modify these ToS for the development and improvement of the Service, adaptation to applicable laws, or other purposes. The Service Provider will notify Customers by email of any supplement or modification – preferably 15 days – before it takes effect.

If the supplement or modification is disadvantageous to the Customer, the Customer has the right to terminate the ToS within five working days from the notification. The termination takes effect on the day the modifications come into force.

If the Customer continues to use or access the Service after the above deadline, the Service Provider interprets this as acceptance of the modification. Modifications are never retroactive.

3.4. Legal Background

Act V of 2013 on the Civil Code (Ptk.)
Act CVIII of 2001 on electronic commerce services (Eker. tv.)
Act XLVIII of 2008 on commercial advertising
GDPR (EU Regulation 2016/679)

4. SERVICE CONTENT

4.1. Services Provided by Service Provider

The Service provides e-commerce and business analytics functions, detailed descriptions of which are available on the Platform interface. The Service Provider provides the Service only to the extent specified on the Platform interface and is not obligated beyond that.

The Service Provider continuously develops the Service, as a result of which features may expand. If a new feature is introduced, the Service Provider notifies Customers in advance, provided that such change does not constitute a modification of these ToS.

4.2. Availability

Although the Service Provider aims for the Customer to always have access to the Service, it cannot guarantee this. By registering or using the Service, the Customer accepts and acknowledges that there may be certain cases when they cannot access their account and cannot use the Service.

The Service Provider will inform the Customer of such cases in advance when possible, but does not accept responsibility for the occurrence of such cases.

4.3. Service Modification, Suspension, Termination

The Service Provider continuously improves and develops the Service, may expand it with new features at any time, while also having the right to limit, suspend, or even terminate them at any time.

If the Customer decides to stop using the Service, they may freely do so at their discretion, but in this case cannot make any claims against the Service Provider, particularly cannot reclaim the subscription fee paid for a given period.

4.4. Third-Party Services

The Platform enables integration with third-party e-commerce and advertising platforms. The Service Provider assumes no responsibility for the operation of third-party services, the accuracy of data they provide, or the potential termination of integrations.

4.5. Automated Data Processing

Certain functions of the Service use automated data processing (including artificial intelligence-based processing). The Service Provider excludes all responsibility for the accuracy of automatic data recognition, as checking the accuracy of recognized data is the Customer's task and responsibility.

The Customer acknowledges that when using certain optional features, data may be transferred to data processors outside the European Union (e.g., United States), based on Standard Contractual Clauses (SCC), pursuant to Article 28 of the GDPR.

The use of automated processing features is entirely optional.

4.6. Beta Features and System Under Development

4.6.1. Beta and Pre-Release Features

The Customer acknowledges that if the Service Provider makes the Service or any of its features available in so-called "pre-release" or "beta" versions (hereinafter collectively: "Beta Version"), they are still under development, may be inoperative or their operation may be incomplete, and likely contain more errors and deficiencies than the Service or feature available in non-Beta Version.

The Service Provider always indicates if the Service or a specific feature is in Beta Version, and also indicates what limitations apply to the Beta Version, while excluding all liability related to the use of the Beta Version Service or feature.

4.6.2. Continuous Development and Bugs

The Customer expressly acknowledges and accepts that the Platform as a software product is under continuous development, and the following may occur:

System errors and bugs - which may periodically cause inaccurate data display
Calculation errors - which may result in incorrect calculation of revenue, profit, ROAS, or other metrics
Synchronization problems - which may cause data delays or incompleteness
Performance issues - which may slow down the system or make it temporarily unavailable
Compatibility problems - due to third-party API changes

IMPORTANT: These errors do not constitute breach of contract. The Service Provider commits to fixing bugs brought to its attention, but assumes no responsibility for inaccuracies during the interim period or decisions based on them.

4.6.3. Bug Reporting and Fixing

If the Customer notices a bug or experiences inaccuracy in data:

Must report to support@margyn.io
Service Provider responds within 30 days and proposes a solution
During fixing Customer is obligated to verify data by alternative methods
After fixing Service Provider is not obligated to retroactively correct data for the affected period

The Customer expressly accepts that during known bug fixing cannot base critical business decisions on affected metrics, and cannot claim compensation for decisions made based on erroneous data.

5. REGISTRATION AND USER ACCOUNT

5.1. Registration Requirements

Registration requires:

Valid email address
Correct and accurate organization information
Acceptance of these ToS, Privacy Policy, and DPA

Authorization statement:

By registering, the Customer declares that they have full authority to register the Organization and use the Service, or have received authorization from the authorized person (e.g., company owner, managing director). If this statement proves false, the Service Provider excludes all responsibility.

Technical requirements:

Providing the equipment necessary to access the Service (computer, tablet, smartphone, internet connection, modern web browser) is the Customer's responsibility. The Customer must ensure their device is compatible with the Service and has the necessary technical specifications.

5.2. User Responsibility

The Customer is responsible for:

Secure storage of login credentials
Account access protection
All activities related to the account
Immediate reporting of unauthorized access

Password security requirements:

Minimum 8 characters in length
Cannot be identical to email address
Cannot be too generic (e.g., "password123", "asdf1234")

The Service Provider recommends using uppercase and lowercase letters, numbers, and special characters (e.g., !; ?; +) for enhanced security.

Prohibited:

Providing false or inaccurate information
Using automated tools (bots, scripts) or abusive use of the Service without permission

5.3. Account Suspension or Deletion

The Service Provider has the right to suspend or delete the account:

In case of ToS violation
Payment delay beyond 15 days
Abusive use
Providing false information
Court or authority order

7-day warning by email before suspension (immediate suspension in urgent cases).

6. FEES AND PAYMENT TERMS

6.1. Subscription Packages

Using the Service is subscription-based. The Service Provider publishes current prices for each subscription package on the Platform interface.

The Service Provider offers various subscription packages with different features and permissions. Detailed descriptions of features included in each subscription package are published by the Service Provider on the Platform interface.

Prices are displayed in euros (EUR) or forints (HUF) depending on the Customer's geographical location or choice, next to which the Service Provider clearly indicates that the fees are also subject to value-added tax (VAT) liability.

6.2. Payment Terms

The Customer can pay the Service subscription fee to the Service Provider by credit/debit card payment.

The Service Provider uses an external payment processor, Stripe (Company name: Stripe Payments Europe, Limited, registered office: 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland, company registration number: 533780, web: https://stripe.com, hereinafter: "Stripe") for processing credit/debit card payments.

In light of the above provisions, the Customer provides their payment information not directly to the Service Provider but to Stripe through its secure payment system. The Service Provider does not possess card data. The Service Provider only sees data from the Stripe system that is absolutely necessary to identify the payment.

Stripe's general terms and conditions apply to payments through the Stripe system (https://stripe.com/legal/ssa), which the Customer also accepts by accepting these ToS.

6.3. Invoicing

The Service Provider issues and sends an invoice for the subscription fee paid by the Customer in the manner and within the deadline prescribed by accounting and tax legislation to the email address provided during registration.

The Service Provider issues its invoices electronically. By accepting the provisions of these ToS, the Customer declares that in accordance with Section 175(3)(b) of Act CXXVII of 2007 on value-added tax, they consent to the use of electronic invoices.

6.4. Automatic Renewal

If the Customer initiates a subscription, the Service Provider charges the Customer's provided credit/debit card with the subscription fee amount through the external payment processor's system.

If the Customer does not terminate the use of the Service, the Customer's credit/debit card is automatically charged with the subscription fee amount at the frequency chosen by the Customer (monthly or annual).

The Customer can cancel automatic renewal at any time through the Platform settings.

6.5. Payment Delay

If the Customer's credit/debit card charge is unsuccessful, the Service Provider considers this to mean the Customer no longer wishes to use the Service, and the Service Provider makes the features specified in the subscription package unavailable to the Customer from the time the payment status ceases.

If the Customer does not purchase new availability time within 90 days, the Service Provider deletes the account with all its data for data security and privacy reasons. The Service Provider notifies the Customer of this at least 7 working days before deletion.

6.6. Fee Modifications

The Service Provider reserves the right to change prices at its discretion. The Customer acknowledges that Service fees may change.

In case of a fee change, the Service Provider notifies the Customer in advance – preferably 30 days – by email. The Customer then has the right to cancel the subscription before the modification takes effect.

7. CONTRACT DURATION AND TERMINATION

7.1. Contract Duration

The contract is concluded for an indefinite period and automatically extends with subscription renewal.

7.2. Termination by Customer

The Customer can cancel the subscription at any time:

Through Platform settings ("Cancel subscription")
By email: support@margyn.io

Termination period: Immediate effect (but the service can be used until the end of the already paid period)

7.3. Termination by Service Provider

The Service Provider may terminate the contract with 30 days' notice, or with immediate effect in the following cases:

Serious ToS violation
Payment delay beyond 15 days
Abusive use

7.4. Data Deletion

Following contract termination, the Service Provider permanently and irrevocably deletes data uploaded by the User within 5 days.

8. INTELLECTUAL PROPERTY AND COPYRIGHT

8.1. Copyright Protection of the Service

Under this Agreement, the Service provided by the Service Provider to the Customer for use, as software, is considered a copyrighted work under Act LXXVI of 1999 on copyright (Szjt.) and is thus protected by copyright.

The Service is the Service Provider's own development, so as the author, the Service Provider holds without limitation the moral and economic copyrights related to the Service.

8.2. Right of Use

Based on Section 9(6) and Section 16(1) of the Szjt., the Service Provider, exercising its economic rights related to the Service, grants the Customer a geographically unlimited right of use for the duration of this Agreement.

Based on the right of use, the Customer becomes entitled to use the Service. The Customer is entitled to use the Service exclusively during their economic activity, according to its intended purpose, and exclusively for their own business purposes.

8.3. Ownership of User Data

The copyright provisions of this Agreement do not affect the Customer's rights to data generated, registered, and transmitted by the Customer using the Service. The Customer is the rightful owner of this data.

The Service Provider is not entitled to possess the data or use it in any way – except for data transfer resulting from integration with other systems.

8.4. Prohibited Activities

Given that the Customer does not acquire any economic rights beyond the use of the Service under this Agreement, the Customer may not transfer the Service to a third party either free of charge or for consideration, may not make it accessible, may not authorize its use, may not reproduce or distribute it, may not put it into circulation, may not rent it, may not adapt it, may not change it, may not modify it, and may not make it accessible to the public in any way.

Furthermore, the Customer is not entitled to disassemble, disassemble, reverse engineer, build from its elements, analyze, or otherwise examine the Service. The Customer may not reverse engineer the Service's program code and may not search for source code, object code, or basic structures. The Customer must do everything to prevent third parties from executing the above prohibited operations.

8.5. Consequences

Violation of the provisions in this chapter constitutes a serious breach of contract, for which the Service Provider has the right to terminate the Agreement with immediate effect.

Furthermore, the Customer is obligated to compensate the Service Provider in a lump sum upon first request, the amount of which is 20,000,000 HUF (twenty million forints).

The Service Provider is entitled to enforce damages exceeding the penalty against the Customer (Civil Code Section 6:186).

8.6. Burden of Proof

If the Customer creates a solution similar to the Service's functions during the contract period or within 24 months following its termination, the Customer is obligated to prove that it was created without using the Service Provider's intellectual property.

9. DATA PROTECTION AND GDPR COMPLIANCE

9.1. General Provisions

The Service Provider processes the Customer's personal data in accordance with GDPR (EU 2016/679) and Infotv. (Act CXII of 2011).

Detailed information:

Privacy Policy: https://margyn.io/en/privacy
Data Processing Agreement (DPA): https://margyn.io/en/dpa
Cookie Policy: https://margyn.io/en/cookies

9.2. Data Controller and Data Processor

For processing Customer personal data: Service Provider acts as data controller
For processing end-user (customer) data: Customer is data controller, Service Provider is data processor

9.3. Data Processing Subcontractors

The Service Provider uses external data processors in providing the Service. The complete list of data processors used by the Service Provider can be found in the Data Processing Agreement (DPA).

9.4. Right to Data Deletion

The Customer may request deletion of their data at any time. Deletion requests must be submitted to support@margyn.io. The Service Provider will delete the data within 30 days.

The Service Provider is entitled to retain anonymized statistical data not attributable to any person or company from deleted data for the purpose of improving and developing the Service quality, from which neither the User nor their business can be inferred.

9.5. Customer's GDPR Responsibility

The Customer is responsible for processing end-user (customer) data in a GDPR-compliant manner, including:

Providing appropriate data processing notice
Having a lawful basis for data processing
Obtaining consent where necessary
Maintaining data processing records

10. LIABILITY AND WARRANTY

10.1. Service Provider Liability

Limitation of liability:

The Service Provider is only liable for intentional or grossly negligent damage. For indirect damages (lost profits, loss of revenue), liability is limited.

Maximum compensation amount: Total subscription fees paid in the last 12 months

Exclusion of liability:

The Service Provider assumes no responsibility for:

Errors in third-party services
Force majeure events (natural disasters, war, pandemic)
User error or abuse
Illegal content uploaded by the Customer
Infrastructure and technical errors (server failure, internet connection loss)
Consequences of cyber attacks
Damages resulting from incorrect data provided by the User

10.2. Customer Liability

The Customer is responsible for:

Accuracy and legality of uploaded data
Compliance with GDPR and other data protection laws
User account security
Proper use of the Platform

10.3. No Warranty ("As-Is" Service)

The Platform is provided "as-is" and "as-available". The Service Provider does not guarantee:

Error-free operation
Uninterrupted service
Achievement of the Customer's business objectives
Accuracy of data from third parties

It is the Customer's responsibility to verify the correctness of synchronized data in all cases, especially before making business decisions.

10.4. Data Accuracy and Business Decisions

IMPORTANT WARNING: The Margyn Platform is an analytical tool and data visualization platform that helps analyze, display, and process business data. The Platform DOES NOT constitute professional advice, accounting, financial, or business consulting.

10.4.1. Data Accuracy Disclaimer

While the Service Provider does everything to accurately process and display data, the Service Provider does not guarantee:

100% accuracy of data from integrated systems (Shopify, UNAS, Google Ads, Meta Ads)
Complete correctness of calculated metrics (profitability, ROAS, CLV, margin)
Error-free AI-based analyses and insights
Flawless operation of synchronization processes
Perfect automated categorization (costs, campaigns)

Causes of data errors may include:

Third-party API errors or changes
Integration delays or timing differences
Incomplete or erroneous source data
Time zone differences, currency conversion discrepancies
Rounding errors in complex calculations
Limited accuracy of AI models

10.4.2. User Responsibility for Business Decisions

The Customer bears full responsibility for all business decisions made based on data, analyses, reports, or AI-based insights provided by the Platform. The Service Provider is not responsible for:

Business strategic decisions (pricing, product range, marketing spend reduction/increase)
Investment decisions or financial commitments
Personnel decisions (hiring, dismissal, salary increases)
Supplier or partner changes
Product withdrawals or new product launches
Campaign closures or budget reallocations
Any other business decisions based on Platform data

The Customer expressly acknowledges that data and analyses provided by the Platform:

Represent only one input in decision-making
Do not replace professional judgment, business experience, or market knowledge
Do not take into account the Customer's specific business context, goals, or constraints
Are based on historical data and do not guarantee future performance

10.4.3. Independent Verification Obligation

The Customer is obligated to independently verify and validate all data, reports, or insights they wish to use as a basis for critical business decisions. This particularly applies to:

High-value investment decisions
Significant budget reallocations
Strategic direction changes
Decisions with legal or tax consequences
Data forwarded to third parties (investors, banks, authorities)

Verification methods:

Cross-reference with original source data (e-commerce admin, advertising platform)
Independent accountant or auditor validation
Parallel calculation with alternative tools
Expert consultation (accountant, financial advisor, business consultant)

10.4.4. Professional Advice Recommendation

The Service Provider expressly recommends that before critical business decisions, the Customer consult with:

Certified accountant or auditor - validation of financial data
Tax advisor - clarification of tax consequences
Financial advisor - investment and financing decisions
Business consultant or strategist - strategic decisions
Legal expert - decisions with contractual or legal implications

The Margyn Platform under no circumstances replaces the services of the above professionals.

10.4.5. Exclusion of Liability for Business Damages

The Service Provider completely excludes liability for all damage, loss, or disadvantage resulting from:

Erroneous business decision based on Platform data
Lost profits due to poor strategic decision
Revenue loss due to poor campaign setup from incorrect data
Losses due to incorrect profitability calculation
Tax sanctions due to returns filed based on incorrect data
Breach of contract with third party due to forwarding inaccurate data
Reputational damage due to publishing or sharing erroneous reports
Operational disruptions due to poor inventory or ordering decisions
Workforce problems due to HR decisions based on incorrect performance data

This exclusion of liability applies even if:

The Service Provider knew or could have known about potential data inaccuracies
The Customer reported questions or concerns about the data
The error originated from the Service Provider's system or subcontractor
The damage was calculable or foreseeable

10.4.6. Maximum Compensation Liability

If a court or authority does not accept the above exclusion of liability for any reason, the Service Provider's liability for compensation from all causes combined cannot exceed the total subscription fees paid by the Customer in the last 12 months.

This limit applies to:

Direct and indirect damages
Actual losses and lost profits
Other consequential damages
Multiple damage events (aggregated)

10.4.7. Backup and Export

It is the Customer's own responsibility to:

Regularly export critical business data
Make backup copies of important reports
Maintain parallel records of critical metrics
Not rely exclusively on the Platform for data storage

The Service Provider assumes no responsibility for data loss that could have been prevented by proper backup.

10.4.8. Calculation Logic and Transparency

The Service Provider is not obligated to disclose the calculation algorithms, data processing logic, or internal workings of AI models used by the Platform, as these constitute trade secrets and intellectual property.

The Customer cannot demand:

Disclosure of detailed calculation formulas
Sharing of source code or database structure
Complete documentation of algorithms or AI logic
Release of technical details necessary for comparability with competing systems

What the Customer receives:

General description of how metrics are calculated (e.g., "Revenue = order total - refunds")
Support in interpreting results
Assistance in cross-referencing with external sources

If the Customer disagrees with the Platform's calculation methodology or does not trust the results, they are obligated to seek alternative solutions and cannot base business decisions on data they deem unreliable.

10.4.9. Comparison with Other Systems

The Customer acknowledges that different analytical systems may show different results for the same business data:

Different calculation logic - different formulas for profit, ROAS, CLV calculation
Different data sources - use of different API endpoints
Different time zone handling - UTC vs. local time
Different attribution models - first-click vs. last-click vs. multi-touch
Rounding differences - different rounding rules

Example: Shopify admin, Google Analytics, Meta Ads Manager, and Margyn Platform do not necessarily show the same revenue for the same period, and this does not mean any system is wrong.

It is the Customer's responsibility to decide which system to rely on, and cannot demand that Margyn Platform produce exactly the same result as another system.

10.4.10. Contradictory Metrics and Interpretation

The Customer acknowledges that revenue growth does not necessarily mean profit growth, and vice versa. Possible causes of seemingly contradictory metrics:

Cost increase - higher purchase prices, rising advertising costs
Variable margin - product mix changes, promotions
Time lags - revenue now, costs appear later
Returns and cancellations - higher refund rate
Currency exchange rate changes - for international sales
Seasonality - different periods are not comparable

Such contradictions do not constitute system errors. The Customer is obligated to interpret data within their own business context, and if necessary, request more detailed analysis or involve an expert.

10.4.11. Exclusion of "Deception" Claim

IMPORTANT STATEMENT: The Customer expressly acknowledges and accepts that:

The Platform is an analytical tool, not a guarantee or warranty
All data is provided on a "best effort" basis
Errors and inaccuracies may occur - these are not intentional
The Service Provider does not intend to deceive the Customer
It is the Customer's responsibility to validate data before critical decisions

The Customer expressly waives the right to claim "deception" or "intentional misleading" based on inaccurate, incomplete, or contradictory data provided by the Platform, provided that:

The Service Provider fixed known bugs within a reasonable time
The Customer had the opportunity to cross-check data with sources
The Service Provider did not knowingly and intentionally manipulate data

Deception can ONLY be established if the Customer proves that the Service Provider:

Knowingly and intentionally falsified data
Knew about the error but intentionally concealed it
Actively prevented the Customer from verifying data

Good faith system error, calculation inaccuracy, or software bug does not constitute deception.

11. FORCE MAJEURE

The Parties cannot be held liable for performance delay or failure resulting from the following events beyond their control:

Natural disasters (earthquake, flood, fire)
War, civil war, terrorism
Epidemic, pandemic
Government measures, bans
Nationwide energy or internet provider outage
Cyber attack by external attackers

In case of long-term force majeure: If force majeure lasts longer than 60 days, either Party may terminate the contract with immediate effect, without compensation.

12. CONFIDENTIALITY

12.1. Legal Background

The confidentiality obligation is based on Act LIV of 2018 on the protection of trade secrets (Trade Secret Act) and Criminal Code Sections 418-420.

12.2. Definition of Confidential Information

The Parties undertake not to disclose to third parties trade secrets, business data, and confidential information learned during contract performance.

Confidential information includes particularly:

Business strategies, pricing models
Customer lists, order data, transaction data
Product costs, cost structure, profitability metrics
Technical solutions related to Service operation
Security settings and access credentials
Financial statements, revenue data

12.3. Duration of Confidentiality

The confidentiality obligation remains in effect without time limit, indefinitely after contract termination.

12.4. Consequences of Violation

If the Customer or their employees or agents violate the confidentiality obligation, the Customer is obligated to compensate the Service Provider with a monetary penalty or damages.

The Service Provider is entitled to demand full compensation for actual, provable damages.

Criminal liability: Violation of trade secrets constitutes a criminal offense under Criminal Code Section 418, punishable by imprisonment up to two years.

12.5. Reference Use

It does not constitute a violation of the confidentiality obligation if the Service Provider uses the fact of the contractual relationship (Customer company name and logo) as a reference for marketing and sales purposes, without disclosing its content, based on prior email notification to the Customer.

The Customer may request removal of the reference at any time at support@margyn.io.

13. DISPUTE RESOLUTION

13.1. Amicable Settlement

The Parties undertake to primarily attempt to resolve disputes through negotiation.

Complaint procedure:

Written complaint: support@margyn.io
Response within 30 days
No separate protocol is made of the complaint; email communication certifies the complaint

13.2. Consumer Status

The Service Provider informs Customers that pursuant to Section 8:1(1) point 3 of Act V of 2013 on the Civil Code, the Customer does not qualify as a consumer in relation to the Service, as they use the Service within their economic or professional activity.

Therefore, consumer protection procedural rules, particularly conciliation board procedures, do not apply.

13.3. Court Jurisdiction

In case of unsuccessful amicable settlement: Pest Central District Court (1051 Budapest, Markó utca 27.)

Applicable law: Hungarian law (Civil Code, Electronic Commerce Act, GDPR)

14. MISCELLANEOUS PROVISIONS

14.1. Entire Agreement

These ToS and referenced documents together constitute the entire agreement between the Parties. Oral agreements are invalid.

14.2. Partial Invalidity

If any provision of these ToS becomes invalid, it does not affect the validity of other provisions.

14.3. Assignment

The Customer is not entitled to transfer rights arising from the contract to a third party without the Service Provider's prior written consent.

14.4. Waiver

If the Service Provider does not or only partially exercises a right under these ToS, it does not mean they have waived the right. The Service Provider reserves the right to enforce any right later.

14.5. Contact

Customer service email: support@margyn.io
Customer service mailing address: 1143 Budapest, Eleonóra u. 8. 4/3

14.6. Notifications

Official notifications are sent by email to the address provided during registration.

14.7. Language

These ToS are prepared in Hungarian and English. In case of discrepancy, the Hungarian version prevails.

15. RIGHT OF WITHDRAWAL AND FREE TRIAL PERIOD

15.1. Consumer Right of Withdrawal

According to Government Decree 45/2014 (II.26) on detailed rules of contracts between consumers and businesses, the Customer qualifying as a consumer may withdraw from the contract within 14 days without justification.

15.2. Cessation of Right of Withdrawal

Given that the Service Provider provides a 14-day free trial period during which the Customer can use the Service without payment and without restrictions, and the subscription only begins after the trial period expires, by purchasing the subscription the Customer expressly requests immediate performance of the Service.

By purchasing the subscription, the Customer acknowledges and accepts that their right of withdrawal ceases pursuant to Section 29(1)(m) of Government Decree 45/2014 (II.26), because:

Service performance begins immediately with the start of the subscription
The Customer expressly requested this
The Customer already tried the Service during the 14-day free trial period

15.3. Subscription Cancellation

The Customer may cancel the subscription at any time through Platform settings or at support@margyn.io, but is not entitled to a refund for the already paid subscription period, except in case of serious breach of contract by the Service Provider.

16. SERVICE USE

16.1. Proper Use

The Customer is obligated to use the Service properly, exclusively during their economic activity, in accordance with laws and these ToS provisions.

16.2. Beta Features

If the Service Provider makes certain Service features available in "beta" or "experimental" version, they are still under development, may contain errors, and their operation may be incomplete. The Service Provider always indicates if a feature is available in beta version and excludes liability for damages resulting from use of such features.

16.3. Suspension and Termination

The Customer acknowledges and accepts that if the Service Provider detects that the Customer is using the Service improperly, in a manner contrary to law, or in violation of these ToS provisions, the Service Provider has the right to terminate the Customer's access without prior notice and justification and delete data uploaded by the Customer.

16.4. Usage Restrictions

The Service Provider has the right to introduce technical and quantitative restrictions to ensure stable Service operation. Specific restrictions are part of the given subscription package.

Using automated tools, scripts, or bots requires the Service Provider's prior written permission.

The Platform maintains up to 1,000,000 (one million) orders per Organization in its database. Organizations that exceed this threshold may be subject to data archival, additional terms, or migration to a higher-capacity plan at the Service Provider's discretion. The Service Provider will notify the Customer at least 30 days before applying any such measures.

17. APPENDICES

Appendix 1: Privacy Policy
Appendix 2: Data Processing Agreement
Appendix 3: Cookie Policy
Appendix 4: Detailed description of subscription packages (available on Platform interface)

18. EFFECTIVE DATE

Effective Date: November 1, 2025
Validity: Until revoked or modified

Interactic Media Kft.
Budapest, November 1, 2025

DECLARATION

I, the undersigned, as a user of the Margyn Platform, declare that I have read, understood, and accept these Terms of Service.

I acknowledge that by completing registration, I electronically enter into a contract with the Service Provider that includes all provisions of these ToS, as well as the Privacy Policy and Data Processing Agreement.

CONTACT

General inquiries: support@margyn.io
Billing: support@margyn.io
Legal questions: support@margyn.io

Mailing address:
Interactic Media Kft.
1143 Budapest, Eleonóra u. 8. 4/3
Hungary

By using the Margyn Platform, you accept these Terms of Service.